Terms of Sale and License

Version: 1.0 · Effective from: 15 September 2026

These terms apply to every purchase of digital products in the online shop at https://zone360.sk (the "shop"). Please read them before you order. By placing an order you accept the version of these terms that is published at the time of your order. We send you a copy with your order confirmation.

1. Who we are

The seller is:

Zone360 s. r. o.
Registered address: Borovicová 1975/16, 059 52 Veľká Lomnica, Slovakia
Company ID (IČO): 57 261 105
Tax ID (DIČ): 2122629795
VAT ID (IČ DPH): SK2122629795
Registered in the Commercial Register of the District Court Prešov (Obchodný register Okresného súdu Prešov), Section: Sro, Insert No.: 50828/P
Represented by: the managing director (konateľ)
E-mail: info@zone360.sk
Phone: +421 948 954 360
Website: https://zone360.sk

In these terms "we" and "us" mean Zone360 s. r. o. "You" means the person or company that buys a product.

2. Definitions

Consumer — a natural person who buys for purposes outside their trade, business or profession.
Business customer — anyone who buys for purposes of their trade, business or profession (for example a tour creator, photographer or agency). If you enter a company name or a VAT ID at checkout, we treat you as a business customer.
Product — a downloadable plugin or skin sold in the shop, consisting of software files (encrypted JavaScript and/or XML files and related assets) and a manual.
Viewer — the third-party panorama software for which a product is made: krpano (by krpano Gesellschaft mbH) or Pano2VR (by Garden Gnome Software). We are not affiliated with these vendors.
Tour — a virtual tour or panorama project built with a viewer.

Sections that say "consumers only" or "business customers only" apply only to that group. Everything else applies to everyone.

3. Products and system requirements

Each product is made for one viewer platform (krpano or Pano2VR). A krpano product does not work in Pano2VR and vice versa. If you need both, you have to buy both products.
A viewer license is not included. You need your own properly licensed copy of krpano or Pano2VR. Products are not intended for unlicensed, trial-watermarked or modified viewer installations.
The product page states the main features, the supported viewer versions, the supported browsers and devices, and any other technical requirements (the "technical requirements"). Please check them before you buy. You can try the live demo on the product page.
Products are delivered as encrypted files. The source code is not part of the product.

4. Prices and taxes

Prices are one-time prices in euros (EUR). There is no subscription.
We are registered for VAT in Slovakia (IČ DPH SK2122629795).
Prices shown on product pages exclude VAT. VAT and any other applicable tax are calculated by our payment provider Stripe from your billing details and added at checkout.
The total price including VAT is shown at checkout before you pay. The total price shown at checkout is the price you pay.
Business customers with a valid VAT ID in an EU member state other than Slovakia: the reverse charge procedure applies and no VAT is charged.
There are no delivery costs. Your bank or card issuer may charge fees (for example for currency conversion); these are outside our control.
Stripe sends you a payment receipt by e-mail. On request we issue an invoice; write to info@zone360.sk.

5. Ordering and payment

Choose a product and click the buy button. You are redirected to Stripe Checkout, a payment page operated by our payment provider Stripe.
Enter your e-mail address, billing details and, if you are a business customer, your VAT ID. Before you pay, you can review and correct your details and the total price.
Tick the required boxes (acceptance of these terms and the digital-content consent in Section 9.2 — see Annex B) and confirm the order with the payment button, which states that the order involves an obligation to pay.
The contract is concluded when your payment is successfully authorised and we confirm the order. We send the order confirmation to your e-mail address without undue delay. It contains the order details, your download link, a copy of these terms and the confirmation of the consent you gave at checkout.

Payment is by card or another method offered on the Stripe Checkout page. Payments are processed by Stripe Payments Europe, Limited (Ireland). We never see or store your full card details. Stripe screens payments for fraud and may decline a payment. We may refuse or cancel an order if payment is declined, if we have reasonable grounds to suspect fraud, if the price shown was an obvious error (in which case we refund any payment in full), or if the sale would breach applicable sanctions or export laws.

Language. These terms are published in English, German, French and Spanish, and in Slovak for consumers in Slovakia. All language versions have the same content. In case of doubt or inconsistency between language versions:

consumers: the version in the language in which you concluded the contract applies — for consumers in Slovakia, the Slovak version — and any doubt about the meaning of a term is interpreted in the way most favourable to you;
business customers: the English version prevails.

6. Delivery

Immediately after the order is confirmed we send an e-mail with:
- a download link, valid for 7 days and for up to 5 downloads, and
- access to your customer account (see Section 13), where you can download the product again at any time.
If you do not receive the e-mail within 1 hour, check your spam folder and contact info@zone360.sk.
Delivery takes place when the download link or the account download is made available to you.

7. License

Scope — unlimited own and client projects

Each purchase gives you a perpetual, non-exclusive, worldwide license to use the product in an unlimited number of tours, on an unlimited number of domains, for yourself and for your clients. You may deliver tours containing the product to your clients and your clients may publish and host those tours. You may not resell or redistribute the product files (see the rules below).

License rules

Who is licensed. The license is personal to the buyer named in the order. A business customer's license covers the company or sole trader named in the order and its employees and contractors working on its projects. The license may not be transferred, assigned, sold or sublicensed to anyone else.
Tours delivered to clients. Your clients may use, host and publish the tours you deliver, but they receive no right to reuse the product files in other tours.
What you may not do. You may not:
- sell, sublicense, share, give away or publish the product files, or make them available for download, on their own or as part of a template, skin pack, starter kit, theme, tour builder, plugin collection or other product whose purpose is to let others build their own tours;
- use the product in a product or service that competes with our products (for example a reusable skin or plugin marketplace);
- remove or bypass the encryption, license checks or copyright notices, or decompile, reverse engineer or modify the encrypted files, except to the extent mandatory law expressly allows this;
- use the product with an unlicensed or cracked copy of a viewer.
Ownership. The product and all intellectual property rights in it remain ours (or our licensors'). You buy a license, not the software itself.
End of the license. The license ends if the contract is withdrawn from or terminated, if the payment is fully refunded, or if the payment is reversed by a chargeback that is decided against us. It may also end if you seriously breach these license rules and do not remedy the breach within 14 days after our written notice. When the license ends — including after a withdrawal, a full refund or a chargeback decided against us — you must remove the product from all tours and projects, including tours already published or delivered to clients, stop using it and delete all copies of the files. We revoke download access.

8. Updates

After purchase you can always download the current version of the product from your customer account, including later versions we release for the same product and platform — including new major versions — at no extra cost.
Consumers only: in any case, we inform you about and provide the updates, including security updates, that are needed to keep the product in conformity for the period you can reasonably expect (see Section 10).
Updates are not installed automatically; you install them into your tours yourself. If you do not install an update that we made available and told you about, within a reasonable time, we are not responsible for a defect caused only by the missing update, provided our installation instructions were not deficient.
Viewer vendors release new viewer versions independently of us. We aim to support new viewer versions within a reasonable time, but we cannot guarantee that every future viewer version will be compatible. The supported versions are listed on the product page.

9. Right of withdrawal (consumers only)

9.1 Your right

If you are a consumer, you may withdraw from the contract within 14 days without giving a reason. The withdrawal period ends 14 days after the day the contract was concluded.

9.2 When the right of withdrawal is lost

Products are digital content not supplied on a tangible medium. You lose your right of withdrawal once the download of the product begins, provided that:

at checkout you gave your express consent to delivery starting before the end of the withdrawal period,
you acknowledged that by giving this consent you lose your right of withdrawal once delivery begins, and
we sent you a confirmation of that consent and acknowledgement on a durable medium (in the order confirmation e-mail).

Until the download begins (and within the 14 days), you can still withdraw.

9.3 How to withdraw

You can withdraw by:

using the "Withdraw from contract here" function at https://zone360.sk/en/withdraw/ — available without logging in throughout the withdrawal period; after you confirm, we immediately send you an acknowledgement of receipt by e-mail with the content, date and time of your withdrawal; or
sending a clear statement to info@zone360.sk or to our registered address in Section 1. You may use the model form in Annex A, but you do not have to.

It is enough to send your withdrawal notice before the withdrawal period ends.

9.4 Effects of withdrawal

We refund all payments received from you within 14 days of receiving your withdrawal notice, using the same payment method you used, unless you expressly agree otherwise. You will not be charged any fees for the refund. We revoke download access, and you must not use the product or make it available to others.

10. Conformity and defects

10.1 Consumers

We are responsible for any lack of conformity (defect) that exists when the product is delivered and becomes apparent within two years of delivery. The product must match its description on the product page, the technical requirements and the functionality, compatibility and features stated there, and must have the qualities you can reasonably expect.
If a defect becomes apparent within one year of delivery, we must prove that the product was free of that defect when delivered. This does not apply if we show that your digital environment (hardware, software, viewer version, browser, network) does not meet the technical requirements we told you about before the purchase.
Please give us reasonable cooperation to find out whether the cause of a problem lies in your digital environment (for example the viewer version, a sample tour or a browser console log), using the means that are least burdensome for you.
Your rights: you can ask us to fix the defect free of charge. We confirm receipt of your complaint without delay and fix the defect within a reasonable time, no later than 30 days after you report it, unless an objective reason beyond our control justifies a longer period. If the defect cannot be fixed, is not fixed in time, reappears despite our attempt to fix it, is so serious that immediate action is justified, or we indicate we will not fix it, you may ask for an appropriate price reduction or withdraw from the contract (withdrawal is not possible for a minor defect). Price reductions and refunds are paid within 14 days.
If we reject a complaint, we tell you the reasons in writing.
Send complaints to info@zone360.sk with your order number and a description of the problem.

These rights are in addition to, and not limited by, any voluntary refund policy (Section 11).

10.2 Business customers

We warrant that the product works substantially as described on the product page with the supported viewer versions for 12 months from delivery.
If it does not, and you tell us within that period, we will, at our choice, fix the product, provide a working version or a workaround, or refund the price paid for the product. These are your only remedies for defects, to the extent permitted by law.
The warranty does not cover problems caused by unsupported or unlicensed viewer versions, modifications of the product or tour code, third-party plugins or hosting, or your failure to install an update we provided.

11. Voluntary refunds

On top of your statutory rights, we offer a voluntary refund to all customers (consumers and business customers):

If, within 14 days of your purchase, the product does not work as described on the product page with a supported, licensed viewer version, contact info@zone360.sk with your order number and a description of the problem.
If our support cannot fix the problem within 7 days of receiving the information we need, we refund the full price, even if you have already downloaded the product.
Not covered: a change of mind after downloading, a purchase for the wrong platform, an unlicensed or unsupported viewer version, or problems caused by your own modifications, other plugins or hosting.
This voluntary refund does not limit the statutory rights of consumers (Sections 9 and 10). Our Refund Policy (https://zone360.sk/en/refunds/) summarises these rules.

Refunds are paid to the original payment method. A full refund ends the license and revokes download access (Section 7).

12. Liability

12.1 Consumers

We are liable in accordance with applicable law. Nothing in these terms limits our liability towards consumers where this is not permitted by law.

12.2 Business customers

To the extent permitted by law:

we are not liable for indirect or consequential loss, loss of profit, revenue, business, goodwill or data, or for losses caused by the viewer software, your hosting, third-party plugins or browser changes;
our total liability arising from or in connection with a product is limited to the amount you paid for that product;
these limitations do not apply to damage caused intentionally or by gross negligence, or to any liability that cannot be limited under the applicable law.

13. Customer account

An account is created automatically with your first paid order, using the e-mail address from checkout.
Login is passwordless: we e-mail you a one-time login link, valid for 15 minutes and usable once. Keep access to your e-mail account secure; anyone who controls your mailbox can log in to your account.
In your account you can see your purchases and download the current versions of your products.
Downloads are logged (time, product, a hashed form of your IP address, and browser user agent) to prevent abuse of download links and license sharing. Unusual download patterns may lead to a temporary block while we check them.
We may suspend or close an account in case of fraud or a serious breach of the license rules. A withdrawal or a full refund revokes download access to the product concerned.
If a payment is disputed with your bank (chargeback), download access to the product is suspended while the dispute is open. It is restored automatically if the dispute is decided in our favour; if it is decided against us, the license ends (Section 7).
You can ask us to close your account at any time via info@zone360.sk. Closing the account ends download access; your license to use copies you already downloaded continues under Section 7. How we handle personal data is described in our Privacy Policy (https://zone360.sk/en/privacy/).

14. Support and complaints; out-of-court dispute resolution (consumers)

For support, complaints and any request for a remedy, write to info@zone360.sk. We aim to respond within 5 business days.
Consumers: if you are not satisfied with how we handled your complaint or believe we have violated your rights, you may send us a request for a remedy (e-mail is sufficient). If we reject the request or do not respond within 30 days of sending it, you may submit a proposal for alternative dispute resolution to the competent ADR entity, generally the Slovak Trade Inspection (Slovenská obchodná inšpekcia, Bajkalská 21/A, P.O. Box 29, 827 99 Bratislava 27, Slovakia; ars@soi.sk; https://www.soi.sk), or another competent entity from the list kept by the Ministry of Economy of the Slovak Republic. A proposal can be submitted within one year of our rejection or of the end of the 30-day period. A list of ADR entities in EU member states is available at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en.
You may also go to court.

15. Governing law and courts

These terms and every contract concluded under them are governed by the laws of the Slovak Republic, excluding the UN Convention on Contracts for the International Sale of Goods.
Consumers: this choice of law does not deprive you of the protection given by the mandatory provisions of the law of the country where you have your habitual residence. You may bring proceedings in the courts of your country of residence or of Slovakia, as provided by applicable law.
Business customers: the courts of the Slovak Republic competent for our registered office have jurisdiction, unless mandatory law provides otherwise.

16. Changes to these terms

We may update these terms, for example when the law or our products change. The version published at the time of your order applies to that order. Changes do not affect orders already placed, except where a change is required by law or where you agree to it.

17. Final provisions

If any provision of these terms is invalid or unenforceable, the rest remains in effect.
These terms are available at https://zone360.sk/en/terms/ and are stored with your order confirmation. We keep a record of each order; you can request a copy at info@zone360.sk.

Annex A — Model withdrawal form (consumers only)

(Complete and return this form only if you wish to withdraw from the contract. You can also use the "Withdraw from contract here" function.)

To: Zone360 s. r. o., Borovicová 1975/16, 059 52 Veľká Lomnica, Slovakia, e-mail: info@zone360.sk

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content: ……………………
Ordered on: …………… Order number: ……………
Name of consumer(s): ……………………
Address of consumer(s): ……………………
E-mail address used for the order: ……………………
Signature of consumer(s) (only if this form is sent on paper): ……………
Date: ……………

(*) Delete as appropriate.

Annex B — Texts at checkout

B.1 Digital-content consent (withdrawal waiver) — required checkbox

A separate checkbox, not pre-ticked, shown before payment, that must be ticked to complete the order:

☐ I want delivery to start immediately. I expressly agree that Zone360 s. r. o. begins supplying the digital content before the 14-day withdrawal period ends, and I acknowledge that I lose my right of withdrawal once the download begins.

B.2 Terms acceptance — required checkbox

☐ I agree to the Terms of Sale and License. See our Privacy Policy for how we handle your data. I have my own licensed copy of krpano.

The last sentence names the viewer platform of the product (krpano or Pano2VR).

B.3 Payment button

The payment button clearly states that the order involves an obligation to pay, for example "Pay" or "Pay now".